Sony Customer Service Issues with Product Repairs - Facebook Group Post
2026-08-28 · Sony · negative · Complaint
Today I finally became totally through with Sony! They lied to me, after spending 2 hours on the phone they said the only thing left to do was a replacement. Customer expressing frustration with Sony customer service and repair process.
VIEW ORIGINAL SOURCE ↗Original: https://www.facebook.com/groups/1642068876115667/posts/3856249358030930/
| Brand | Sony |
| Sentiment | negative |
| Category | Other |
| Product | — |
| Location | — |
| Published | 2026-08-28 |
| Source type | social_post |
| Engagement | — |
| Confidence (AI-assessed) | 50% |
| Is complaint | Yes |
| Is opportunity | No |
| Duplicate | No |
Recorded context signals
| Perception | Customer frustration with Sony service, feeling lied to |
| Service | Poor repair service experience, 2 hours on phone, unfulfilled promises |
| Warranty | Warranty service issues reported |